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Read the following dialog:Customer: Excuse me, I'd like to return this shirt. I bought it last week, but it's too small.Shop assistant: Do you have the receipt?Customer: Yes, here it is. I paid 45 pounds for it.Shop assistant: I'm sorry, but we can't give you a refund after seven days. However, I can offer you a store credit or exchange it for a larger size.Customer: I'd prefer to exchange it, please. Do you have this shirt in a large?Shop assistant: Let me check. Yes, we have it in large in blue and black. Unfortunately, the red one is sold out.

Warum möchte der Kunde das Hemd zurückgeben?

Lösungsweg ansehen

"it's too small": Das Hemd ist zu klein. Die anderen Gründe werden im Dialog nicht genannt.

Klick auf eine Antwort, dann siehst du die Lösung.